Hi Ethan,
I see that one of the pains points of your product is related to having an notetaker bot joining the call. You could probably offer to your enterprise customers that use teams a better experience by processing calls via compliance recording policy (since it does not require a bot to join the call and the user approval flow is way less disruptive).
If it is something that interests you we could talk more in detail about how the implementation works and the its challanges
Not sure to get it right.
We partner with Recall.ai (YC W20 https://www.ycombinator.com/companies/recall-ai) for our meeting infrastructure and we work closely with them to ensure the best possible experience for our users, including alignement with compliance standards.
On the SOC 2 type 2, GDPR, CCPA compliance, we're partenering with Probo (YC X25 https://www.ycombinator.com/companies/probo).
Happy to get more insights on the challenges you have in mind !
Nice to know about Recall!
Right now we handle all of our recordings internally, since having a bot join our calls is a dealbreaker, but it is something that i'm going to take a closer look at. Your product is very interesting for our problem domain, but having a bot join our calls is a big no.
About the compliance recording:
Microsoft teams allows for two modes of call recording (https://learn.microsoft.com/en-us/microsoftteams/teams-recor...):
- Convenience recording- an ad-hoc recording of a call or meeting that a user starts and manages. For an overview of convenience recording, see Overview- Recording and transcription for Teams meetings and calls. -> This requires a bot to join the call
- Compliance recording-calls and meetings that are automatically recorded without user intervention and owned by the company, using a third-party solution. -> This does not require a bot to join the call. The audio is streamed directly to the server, no bot required.
It is somewhat painful to roll your own compliance recording bot without a third-party, but it is possible (even if badly documented).
Have you seen how granola.ai solve it?
“Works on all platforms, no meeting bots Granola transcribes your Mac's audio directly, with no meeting bots joining your call”
Yes, we do have this feature too, that's either way you prefer.
Is this via Recall too? Or something you've had to roll yourself? I've been curious at how much of this can happen on device vs being constantly streamed to the cloud and back (which often has significant latency implications given I'm based in Australia).
Also, very interesting idea for a product! As someone who has previously led sales teams at early stage startup I can totally relate to this challenge.
> Not sure to get it right.
Are you French by any chance, or is this a more general difficulty of the English language? (Only asking because I have a French colleague who makes the same mistake.)