I think Jira gets unwarranted hate.
It has an incredible amount of flexibility and customizability. PMs take that flexibility and turn it into a draconian list of requirements for tickets and workflows.
PMs want a million ways to extract and analyze information from tickets so they can create a hundred dashboards. The software engineers want simplicity so they can just quickly find what needs to be done, do it, and mark it as done.
Jira can be simple and easy. It's the PMs that turn it into a nightmare, but the hate gets targeted at Jira.
If a tool lets someone turn it into draconian screens filled with fields upon fields and arcane workflows then the hate is warranted.
I have yet to see any organizational improvements in our delivery cadence or value derived from any of the planning elements of Jira. With all the doo-dads and buttons and fields and multiple ways of organizing things Jira is just a PM dopamine fidget spinner.
Post-Its on a whiteboard with dry-erase drawn columns is really all that's needed. Use a wiki for tracking longer lived todo lists and documentation.