I just finished a presentation from Ring Central where it highlighted this exact feature as one of its many features that exist to provide real time coaching.
To ensure we're aligned, it's important to focus on our distinct market position.
We are innovating in the sales engagement space. RingCentral, on the other hand, specializes in call center solutions; a very different and unique environment. Our strategy deliberately avoids the high-volume, cold-calling approach. We believe in a more targeted, quality-driven methodology that values precision. We're not really providing real time coaching, we give actionable, on-the-spot things to says and proactively build your sales playbook.