Honestly though, I think this is a structural and training issue, not a matter of who or what is answering the phone. Someone somewhere recently chained together a bunch of AI models to see what would happen if they emulated various departments in a large company, and they immediately learned how to pass the buck to each other and obfuscate the fact that nothing really got done. I don't think effiency, customer service or interdepartmental cooperation are really the problems the C-suite are trying to solve for by adopting AI anywhere they can. Or even productivity writ large, for that matter. Viewed through the lens of short term gains, AI looks like a way to cut costs and maintain at least the same level of bloat. In its current form, I'm suspicious as an investor of any company that treats it as a panacea for their structural and hierarchical maladies.