Yep.

Some context from the blog post: > I turned to service apps this winter: doordash, instacart, uber eats. Their signup systems were incompatible with my full, legal, one-letter last name, and it took about 50 hours on the phone with doordash support in Malaysia and the background check provider in India to eventually get cleared to drive them. I was not able to get through on the other apps.

For sure the impact is not just limited to service apps.