I know nothing about them so not saying you're wrong but the statement "X is not an MLM" is normally a positive indication that X is an MLM.
And then promoting them also gives strong mlm vibes.
So I would bet more money on them being an mlm after reading your comment than before
Under that rule of thumb, anything accused of being an MLM will seem like an MLM, even if the accusation is absurd.
"Uh, what?? Air isn't an MLM, it's just the thing we breath. We all need it to live."
"Huh, I guess air is an MLM after all. Wild."
Conversely, “they’re not an MLM, they sell a product.” Is a bullshit, non-defense statement. MLMs always have a product. That’s what keeps them from being Ponzi schemes.
A finer distinction might be between MLMs (where the multi-level part is very literal — everyone is being garnished by their upline and profiting from their downline), vs. flat marketing organizations that just give (centralized, corporate, one-time) recruitment bonuses to their salespeople.
Vector Marketing, for example — the company that sells Cutco knives door-to-door — might be incredibly scummy, sure. Their entire business model is to
1. talk college students into thinking they can make a continuous monthly profit by selling $800 knife sets (when really the profit is one-time at best, by tapping into each college student's family and friends — who are only sympathetic enough to buy the knives [if they even are], because it's their family/friend asking);
2. forcing those college students to "buy into" the company, purchasing a knife-set of their own to use in sales demos (which they can't return if they quit);
3. and also forcing those college students to recruit other college students on campus.
But, because every transaction is ultimately just lining Vector Marketing's pockets directly — without any revenue structure involving making more money as you recruit others whose sales "become your sales" — it's not Multi Level Marketing.
It's just sleazy.
(And yes, this is just me taking this opportunity to rant about Vector Marketing. I have half a Cutco knife set laying around, from when my college roommate attended a "job offer" and got essentially bullied into buying a set before they could leave. Every time I use it, I think of how tarnished the Cutco brand is by these awful tactics of Vector Marketing's practices. Which is a shame, because they're decent knives. But obviously not knives I'd ever recommend anyone buy, because I don't want to support a company that thinks it's a good idea to work with a company like Vector Marketing.)