True, but there is so much value that we provide above and beyond just a cloud bill, that I think it is worth it. This is way more than racking and stacking commodity servers and providing a ssh login.
It is novel equipment that few have ever used before outside of a relatively small HPC community. It regularly breaks and has issues (bugs) that need industry relationships to manage properly. We've had one server down for over a month now cause SMCI can't get their sh/t together to fix it. That's a $250k+ 350lbs paperweight. Good luck to any other small company that wants to negotiate that relationship.
We are offering a very valuable service by enabling easy access to some of the most powerful compute available today. How many people do you think have a good grasp of what it takes to configure rocev2 & 8x400G across a cluster of servers? Good luck trying to hire talent that can set that up, they already have jobs.
The capex / opex / complexity involved with deploying this level of gear is huge and only getting larger as the industry shifts to bigger/better/faster (ie: air cooling is dead). Things are moving so quickly, that equipment you purchased a year ago is now already out of date (H100 -> H200 is a great example). You're going to have to have a pretty impressive depreciation model to deploy this yourself.
I wouldn't just dismiss this as moving costs around.
wait your competitive advantage is “human friction exists”?
…how do you justify marketing yourself in a system like that?
“In general, people in this vertical have difficulty doing their jobs. Luckily we’ve had drinks with most of them” ……
It is obviously more than that, you've just chosen to pick a single item off the list to focus on.